Accounts Payable Customer Service

Effective March 1, 2010, the LCBO launched its new Accounts Payable email address for its suppliers and agents. This email address is to be used to address payment discrepancies only. All other queries should be directed to the appropriate LCBO department / division by referring to the Who to Contact page of the Accounts Payable section of this website.

Our goal is to allow our suppliers and agents to be self-reliant in obtaining information and answers to their questions, anytime of the day. All suppliers must apply for access to iSupplier, a self-service application that allows you to view your payment information online 24-7.

If you still have questions, please email Please ensure you include your vendor name, vendor #, purchase order #, invoice #, payment #, payment amount, payment date, and all necessary information to allow us to assist you. Please allow 24 hours for a response.

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