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Frequently Asked Questions

  1. What is iSupplier?
  1. iSupplier is a secure, password protected online portal that offers instant access to your Purchase Orders, Invoices and Payment information.


  1. How can I get access to iSupplier?
  1. Log onto www.doingbusinesswithlcbo.com. Navigate into "services" and then "accounts payable". In this menu, click on iSupplier. There you will find the Vendor Profile Form which is to be filled out and faxed to 416-365-5766 or scanned to accounts.payable@lcbo.com

  1. How do I get my iSupplier password reset?
  1. Email itsrvdsk@lcbo.com and request that your password be reset. This will change your password for the LCBO network and Oracle iSupplier.

  1. Someone has left the company and should no longer be listed as a contact in iSupplier. How do I remove their access?
  1. The administrator for your account must go into the contacts tab and remove this user. Accounts Payable will then be notified and the user's access will be removed.

  1. How do I find out if my invoice has been paid?
  1. If you have access to iSupplier, you can search for invoices, payments, payment terms, payment method etc. The iSupplier user manual is available once you log into the LCBO network (after the first sign in). If not, you can Email accounts.payable@lcbo.com. Please ensure the LCBO PO#, invoice#, vendor # is quoted in your correspondence.

  1. I received a payment from the LCBO, I need to know what invoices are being paid.
  1. If you have access to iSupplier, you can search for invoices, payments, payment terms, payment method etc. The iSupplier user manual is available once you log into the LCBO network (after the first sign in). If not, you can Email accounts.payable@lcbo.com. Please ensure the LCBO PO#, invoice#, vendor # is quoted in your correspondence.

  1. Our company has new banking information. How do I update this information?
  1. Log onto www.doingbusinesswithlcbo.com. Navigate into "services" and then "accounts payable". In this menu click on "forms". Download and fill out the Vendor Profile Form with the new banking information. The form must be signed and faxed to 416-365-5766 or scanned to accounts.payable@lcbo.com

  1. What the LCBO paid me for an invoice/Purchase order is not what I expected. Where is the discrepancy?
  1. For alcoholic product, contact your LCBO representative that placed the order to determine if there were any changes made to the quote or cases received that would drive the discrepancy.

    Contact information can be found at: accounts_payable_who_to_contact.htm

Q. Why is there a discrepancy with my payment terms?

  1. Payment terms are established when the purchase order is processed. These terms are determined by the respective Business Unit

  1. My private ordering purchase order (prefixed with PS) has been depleted, why haven't I been paid yet?
  1. Contact the Private Ordering/Specialty Services Customer Service Representative to get more details. Their contact information can be found at: private_ordering.htm

  1. I need a breakdown of the PRS outside storage that is being deducted from my payment.
  1. Contact the Private Ordering/Specialty Services department to get more details. Their contact information can be found at: private_ordering.htm

  1. Why are debit notes being deducted from my payment for product Purchase Orders?
  1. As per LCBO Purchase Order Terms and Conditions, section 4:

    SET-OFF: Should the Supplier fail to pay or refund the LCBO any amounts owing by it pursuant to or in connection with the Agreement, when demanded by the LCBO, the LCBO may set-off such amounts against any amount that is or becomes payable by the LCBO to the Supplier for other orders for product(s) which it has placed or may place with the Supplier. The LCBO, in its sole discretion, may set-off any amount that is or becomes payable by the Supplier to the LCBO, whether in connection with the Agreement or otherwise, against amounts that become payable to the Supplier under the Agreement.

  1. I need a copy of an invoice, who can I contact?
  1. To get invoice details and copies, please contact the appropriate LCBO department. The contact information can be found on accounts_payable_who_to_contact.htm

For further detailed iSupplier FAQs, please click on iSupplier FAQs.pdf

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