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LCBO Head Office

LCBO
55 Lake Shore Blvd East
Toronto, ON M5E 1A4
www.lcbo.com
www.vintages.com
www.doingbusinesswithlcbo.com

helloLCBO - General Inquiries & Customer Service

Online: hellolcbo.com
Telephone: 416-365-5900 or toll-free 1-800-668-5226
TTY number: 416-864-6898 or toll-free 1-800-361-3291
Hours of operation: Monday - Friday 8:30am - 6:00pm,
Saturdays 9:00am - 6:00pm

Sales, Marketing & Insights Division

43 Freeland Street, 3rd Floor
Toronto, ON
Canada
M5E 1L7

General Inquiries: 416-365-5855
General Fax: 416-365-5911
VINTAGES Inquiries: 416-365-5863
VINTAGES Fax: 416-864-2540

Contact Information – Phone numbers and email addresses

Customer Research

Tel: 416-864-6764

Tastings Program

Tasting Administrator
Tel: 416-864-2559

Questions regarding Merchandising programs or application forms? Contact

White Spirits & RTD: 416-864-6971
Brown Spirits: 416-365-5893
Beer & Cider: 416-864-2425
European Wines: 416-365-5874
New World/Ontario Wines: 416-365-5896

Merchandising Promotions Tracking System

For technical support, email servdesk@lcbo.com.

Pricing Administration

416-365-5862

Private Ordering

LCBO Logistics Division
Private Ordering Service Centre
33 Freeland Street
Toronto, ON M5E 1L7
General Inquiries: 416-864-6739
Toll Free Province Wide: 1-800-668-5144
General Fax: 416-365-5934

Quality Assurance

LCBO Quality Assurance Department
43 Freeland St.
Toronto, ON M5E 1L7
Tel: 416-864-6724
Fax: 416-865-6841
Email: quality.assurance@lcbo.com

Information Sharing Program – Narrowcast Report

If you are new to this program or are experiencing technical difficulties in receiving the Narrowcast reports, contact:

Supply Chain
1 Yonge Street, Suite 1400
Tel: 416-365-2671
Fax: 416-365-2699

If you are already set up in the LCBO's Information Sharing Program and need to make any changes, please contact the appropriate category:

Beer: 416-864-2425
White Spirits/RTD: 416-864-6971
Brown Spirits: 416-365-5893
European Wines: 416-365-5874
New World Wines: 416-365-5896
Ontario Wines: 416-864-2506
Vintages New World Wines : 416-365-5856
Vintage European World Wines: 416-864-6790

Sale of Data

Tel: 416-864-6953
Fax: 416-365-5911
E-mail: saleofdata@lcbo.com

New Item Submission System (NISS)

Qlogitek (for technical support): 1-800-699-8204. Or for business support, contact the appropriate LCBO Business Unit

VINTAGES:
Tel: 416-365-5863
Fax: 416-864-2540

Merchandising:
Tel: 416-365-5855
Fax: 416-365-5911

Non LCBO Contacts and Links

Alcohol and Gaming Commission of Ontario

90 Sheppard Avenue East
Suite 200-300
Toronto, Ontario
M2N 0A4
Tel: 416-326-8700
Toll-free in Ontario: 1-800-522-2876
Fax: 416-326-5555
www.agco.on.ca

Copies of the Liquor Licence Act are available from:
Publications Ontario,
50 Grosvenor Street,
Toronto, ON M7A 1N8
www.publications.gov.on.ca

The Ontario Government Bookstore

Publications Services Section
880 Bay Street, 1st Floor
Toronto, Ontario M7A 1N8
Tel: 416-326-5300
Toll-free 1-800-668-9938
Fax: 613-566-2234
www.publications.gov.on.ca/english
www.publications.gov.on.ca/french

The Beer Store (TBS)

5900 Explorer Drive
Mississauga , ON L4W 5L2
Tel: 905-361-1005
Toll-free: 1-800-387-1314
Fax: 905-361-4283

Brewers Association of Canada

www.brewers.ca

Drinks Ontario

www.drinksontario.com

Association of Canadian Distillers

www.acd.ca

Wine Country Ontario

www.winesofontario.org

Canadian Food Inspection Agency

http://www.inspection.gc.ca

Canada Food and Drugs Act

http://www.hc-sc.gc.ca/fn-an/legislation/acts-lois/act-loi_reg-eng.php

Consumer Package and Labelling Act

http://laws.justice.gc.ca/en/C-38/

Canada Revenue Agency (CRA) – Excise Duty information

http://www.cra-arc.gc.ca/tx/tchncl/exciseduty-eng.html

Canada Revenue Agency (CRA) – contacts

http://www.cra-arc.gc.ca/contact/menu-e.html

Ontario Craft Brewers

http://www.ontariocraftbrewers.com


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