Welcome to the Toronto Retail Service Centre updates page. We are committed to keeping our Specialty Services agent community informed and supported throughout this transition.
We are excited to start the transition of Specialty Services operations from the Toronto Retail Service Centre (RSC) to the Trillium facility on an agent-by-agent basis.
Your CSR will be in touch approximately one week in advance of your transition to provide the exact date of your transition.
Please review the following materials to prepare you for your transition
Package for Agents
Package for Inbound Carriers
(Video) Virtual Town Hall for Specialty Services Agents - October 1, 2020
Please use Google Chrome or your mobile device to watch the video.