Welcome to the Toronto Retail Service Centre updates page. We are committed to keeping our Specialty Services agent community informed and supported throughout this transition.

We are excited to start the transition of Specialty Services operations from the Toronto Retail Service Centre (RSC) to the Trillium facility on an agent-by-agent basis. 

Your CSR will be in touch approximately one week in advance of your transition to provide the exact date of your transition.

Transition Materials

Please review the following materials to prepare you for your transition

Package for Agents

Directions to the facility and the facility yard map

How to book an appointment on Opendock.com for order pickups and product returns

How to pickup an order at the Trillium facility

Transition checklist

FAQs

 

Package for Inbound Carriers

Directions, Yard Map Safety Rules (Feb 2)

How to book an appointment on Opendock.com for inbound carriers (Feb 2)

Deliveries at Trillium (Feb 2)

FAQs (Feb 2)

 

Additional materials

(Video) Virtual Town Hall for Specialty Services Agents - October 1, 2020 
Please use Google Chrome or your mobile device to watch the video. 

 

Townhall Deck October 1, 2020

Transition and Facility FAQ - October 20, 2020

Letter to the Trade -- Toronto Service Centre Update August 31, 2020

August 31, 2020

Letter to the Trade - Toronto Retail Service Centre May 20, 2020

May 20, 2020