New Agents
The following important documents will help you get started with Specialty Services:
For your first submission, please send the below documents, to orderrequests@lcbo.com
Agent Vendor Profile
Helps you get setup within our systems (or to update your information)
Supplier Vendor Profile (if applicable)
Helps you get setup within our systems (or to update your information)
Appointment of Exclusive Agent template (Letter of Appointment)
This letter can be used by suppliers to name their agency as their representative within the Province of Ontario. This document only needs to be submitted the first time you work with a supplier.
A copy of your AGCO license
First submission must include a copy of your AGCO license
___________________
Other documents and forms
Direction to Pay Agent (DTPA)
Payment is made from the LCBO to the Agent (rather than the Supplier) within 30 days
upon receipt of goods by the LCBO
Order form template
All order submissions must contain at least one order form (one order form per customer).
Supplier Quote Template
All order submissions must contain a supplier quote. Only one supplier quote needs to be submitted per order (regardless of the amount of customers), as long as all products being ordered are declared on that quote.
Standard freight rates
Standard Freight Rates will provide shipping costs per case from ports all over the world.
If you are shipping from a location that does not have a standard freight rate (or if you do not meet the minimum order quantity for Ex-Cellars shipments from a listed location), a freight quote template may be required from the supplier.
Freight quote template
To receive an approximate freight rate from locations not listed on the Standard Freight Rate document
Updated pricing calculators
The Pricing Calculators can be used to come up with an estimated final invoice cost for your products. Please be aware, and make sure all of your customers are aware, that any value determined using these calculators is an approximation only, and that we never know the actual final cost until the products have gone through our Pricing Department.
Specialty Services Guidelines
The guidelines will help you, and your suppliers, to understand how our department operates
Quality Assurance guidelines
Quality Assurance guidelines can provide useful information on packaging, labelling, shipping, and lab analysis.
Air Freight Information(Approved Supplier Arranged Freight)
Air Freight: Supplier is responsible for all transportation related charges to Toronto and including arrival at destination Toronto YYZ such as Terminal, Handling and NAVCAN charges.
Delivery to the LCBO 43 Freeland St. Toronto and any Canadian duties and customs clearance charges will be handled by the LCBO. Please note that the destination airport is YYZ Toronto.
This customs document must be filled out and returned to customsdepartment@lcbo.com prior to the receipt of the goods at the airport. If the form is not returned or not fully completed, you run the risk of encountering delays and incurring additional charges at the airport.
Canada Customs Invoice
This customs document must be filled out and returned to customsdepartment@lcbo.com prior to the receipt of the goods at the airport. If the form is not returned or not fully completed, you run the risk of encountering delays and incurring additional charges at the airport.