FSM & LCBO Gateway

LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our business processes, improving our operations for our company and our stakeholders.

FSM is a critical enabler of marketplace modernization, and both will result in changes for suppliers in spring 2026. Learn more below.

LCBO Gateway

Starting April 1, alcohol suppliers will use a new centralized portal called LCBO Gateway to view and action purchase orders, while all suppliers (of other goods and services) will use Gateway to view payments and invoices. With this change, Oracle iSupplier, WebPO, Grocery Management System (GMS) (for supplying sources), and Direct Delivery Vendor Portal (DDVP) will be decommissioned.

In the future FSM releases, LCBO Gateway will offer even greater functionality – stay tuned for details. 

Deadlines to download any documentation from existing systems will be shared in the new year.

We are going to give suppliers everything they need for a seamless transition to the new platform. Training resources will be available in the new year.

Other changes 

 - Suppliers who currently book LCBO warehouse appointments using IMS will contact LCBO’s transportation team to do so (details will be shared in training).

 - Requotes on imported products will now be effective on a periodic basis, which means it will take less time to change the retail price of products.

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