FSM & LCBO Gateway

LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our business processes, improving our operations for our company and our stakeholders.

FSM is a critical enabler of marketplace modernization, and both will result in changes for suppliers in spring 2026. Learn more below.

LCBO Gateway

Starting April 1, alcohol suppliers will use a new centralized portal called LCBO Gateway to view and action purchase orders, while all suppliers (of other goods and services) will use Gateway to view payments and invoices. With this change, Oracle iSupplier, WebPO, Grocery Management System (GMS) (for supplying sources), and Direct Delivery Vendor Portal (DDVP) will be decommissioned.

In the future FSM releases, LCBO Gateway will offer even greater functionality – stay tuned for details. 

Suppliers are reminded to log into existing systems to download any documentation, if required, by the afternoon of March 29 (GMS), the evening of March 27 (WebPO)  or the evening March 31 (all other systems). All open POs will be migrated to LCBO Gateway; closed/historical POs will not appear in Gateway.   

We are going to give suppliers everything they need for a seamless transition to the new platform. Training resources will be available in the new year.

Other changes 

- Suppliers who currently book LCBO warehouse appointments using IMS will contact LCBO’s transportation team to do so (details will be shared in training).

- Requotes on imported products will now be effective on a periodic basis, which means it will take less time to change the retail price of products.

Key dates and ordering information in preparation for April 1

As we approach the launch on April 1, 2026, there will be a migration period where new information cannot flow into our systems. As a result, the following impacts and actions should be noted to ensure a smooth transition and prevent any interruptions to your business.     

- February 16: Please submit any changes to information, including contact, account or banking details, prior to February 16.

- February 23: Please submit any changes to product or pricing, including product SKUs, product descriptions, and price quotes, by February 23. Note: The February 2 quote submission deadline has been extended to February 26 (12pm).

- March 23 (12pm) until March 31: LCBO retail customers will not be able to order online for delivery (to a store or home)

- March 23 (6pm) until March 31: Wholesale customers will be unable to place orders during this time using regular ordering processes, with the exception of licensees who shop in store and/or purchase from agents (noting below deadline). Wholesale customers are encouraged to plan ahead and order additional inventory prior to this time, however, alternative ordering processes will be in place for some wholesale customers starting March 24 to allow for continued inventory flow of select SKUs from LCBO and The Beer Store. SKUs from supplying sources will be unavailable for purchase during this time. Note: Relevant wholesale customers may continue to purchase from suppliers participating in the Direct Delivery Program during this time.

- March 25 (11pm) until March 31: LCBO retail customers and hospitality customers will not be able to order online for Same-day Pickup (orders must be picked up by 12pm on March 28 otherwise they will be cancelled).

- March 27 (12pm) until March 31: Agents will be unable to transact in Elite. Opendock will accommodate order pick up until April 1. March 28 (12pm) (Relevant to supplying sources): ASNs in GMS must be submitted. Orders without shipping notifications will be cancelled at this time. Any supplier adjustments must be submitted by April 9.

- March 28 until March 31: LCBO will not be opening or amending any purchase orders.

- March 30 (evening): Both lcbo.com and wholesale.lcbo.com will be offline until April 1.

 - April 1: Go live, including resumption of online ordering and the launch of LCBO Gateway.

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