Welcome to the Vendor Performance Program


Vendor performance programs align with retail best practices and are proven to build resilient supply chains, mitigate supply chain disruption and ease costs. The program also supports LCBO’s corporate strategies to provide excellence in the customer experience and operational efficiency – Together, we can deliver high standards of performance to ensure our customers get the products they want, when they want them. 

The program involves the implementation of two key performance indicators (KPIs), Order Confirmation and On-Time and In-full (OTIF). 


*Vendor Performance Frequently Asked Questions - June 2023

*More information at Web PO (FAQs, User Guide, PO Terms and Conditions, Fee Schedules)