Welcome to LCBO’s Vendor Performance Program


Vendor performance programs align with retail best practices and are proven to build resilient supply chains, mitigate supply chain disruption and ease costs. The program also supports LCBO’s corporate strategy to provide excellence in the customer experience – Together, we can deliver high standards of performance to ensure our customers get the products they want, when they want them. 

The program involves the implementation of two key performance indicators (KPIs):

  • • Order Confirmation 
  • • On-Time and In-full (OTIF)



• Vendor Performance Frequently Asked Questions 

• Web PO System Information (see updates to Web PO FAQs, Web PO User Guide, PO Terms and Conditions, and Fee Schedule for Non-Compliance to PO Terms and Conditions) 

• Feb 2023 Update: Vendor Performance Order Confirmation Compliance starts April 1, 2023



For any questions regarding the launch of the program please email:  vendorperformancesupport@lcbo.com