Quality Assurance (QA)

 

Our Focus

Through its programs and services, LCBO's Quality Assurance department supports the organization’s mission of ensuring Ontarians have access to safe, authentic, quality products, that are in compliance with all regulations.

To fulfill this mandate, Quality Assurance monitors LCBO products’ compliance and acceptability for sale, addresses product quality and non-compliance issues, manages the LCBO food safety programs, supports an effective supply chain, and provides expertise on regulatory issues related to product quality.

With a focus on product quality and safety, the Quality Assurance department performs chemical analysis, sensory evaluation, labelling and packaging compliance reviews, to ensure the products offered for sale by the LCBO are safe to consume, in compliance with federal and provincial regulations, and meet the LCBO’s requirements for composition, packaging and labelling. Every year, the Quality Assurance laboratory tests more than 25,000 product samples performing over 650,000 tests.

Quality Assurance programs also directly support Spirit of Sustainability (SoS), the LCBO’s enterprise-wide social impact platform . By ensuring product safety, empowering customers to make informed product choices, contributing to the evolution of the LCBO Lightweight Glass Policy, and making our testing services and technical expertise available to our producers, the Quality Assurance department plays a critical role advancing Good People, Good Planet and Good Partnership commitments.

For more information about the LCBO Quality Assurance programs, contact us at AskQA

 

Testing Services

Quality Assurance provides laboratory and sensory testing services to external parties, such as manufacturers, suppliers and agents. Testing services available from the LCBO Quality Assurance Laboratory are widely used by wineries, brewers, distillers, regulatory agencies throughout Ontario and clients out of province. Suppliers interested in exporting their beverage alcohol products may also reach out to our laboratory services.

Learn more about our testing services at our Analytical Testing Services page or send us your questions at AskQA.

 

Quality Management

The LCBO's Quality Assurance department has earned an international reputation for its leading services.

Quality Assurance is committed to supporting the needs of our clients and those of our customers. To embody this commitment, the quality management system of Quality Assurance is registered under ISO 9001: 2015 standard by BSI – an international standard that speaks to an organization’s ability to meet customer, regulatory and organization’s own requirements.

The LCBO Laboratory was the first beverage alcohol testing laboratory in North America to achieve dual certification under ISO 9001 and ISO/IEC 17025. The laboratory testing activities are accredited by ANAB to ISO/IEC 17025: 2017, highlighting the laboratory’s technical competence and commitment to a robust quality management system. Certificates of Analysis are issued within the laboratory’s accredited scope, supporting international recognition of test results. With an ongoing commitment to quality, our laboratory participates in proficiency testing programs with BIPEA in France, FAPAS in UK, Schema in Greece, and Collaborative Testing Service in US – a worldwide group of wineries and labs dedicated to advancing the field of wine analysis through research and global cooperation.

For further information on our quality management system, including a copy of our quality policy, contact us at AskQA.