LCBO’s Future State Modernization
LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our processes, improving our operations for our company and our stakeholders. Some of the benefits of FSM will include improved inventory management, warehouse and transportation management improvements and a simplified claims process.
FSM is a critical enabler of marketplace modernization, including LCBO becoming the exclusive wholesaler of record in Ontario as of January 2026, as announced by the provincial government. We understand that you may have questions about what this means for you; an information session will be organized to provide you with all of the details you need.
Key changes that will impact grocery and convenience stores starting January 1, 2026
- • You will transition to a new online ordering platform, which is currently used by many of our other wholesale customers. Supported by our eCommerce site, this new platform will provide a more integrated experience by offering a single platform for ordering, and processing claims.
- • As a result of the new online ordering platform, you will now have the option to self-cancel orders within 30 minutes, you will continue to receive email alerts about your order status, and for convenience store customers, the platform will auto-default to delivery or pick-up for TBS and LCBO supplied product based on your order quantity.
- • We are also making some process changes including inventory reservation at our warehouses to improve fill rates for LCBO supplied products.
We will provide the information resources you need to ensure a smooth transition; they will be posted to this page as new information becomes available. Training details will be shared in October. You can contact your Account Manager with any questions.