LCBO’s Future State Modernization

In 2023, the provincial government announced the modernization of the marketplace to create more convenience and choice for consumers. In addition to more retailers selling alcohol, it was announced that LCBO will become the exclusive wholesaler for all retail, bars and restaurants selling alcohol and a new ‘cost-plus’ wholesale pricing would be developed that was consistent for all retailers. These changes will be implemented on April 1, 2026.

At the same time, LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our business processes, improving our operations for our company and our stakeholders.  

FSM is a critical enabler of marketplace modernization, and both will result in changes for suppliers in the spring.

 

Key changes for grocery and convenience stores starting April 1, 2026

- You will transition to a new online ordering platform, wholesale.lcbo.com, which is currently used by many of our other wholesale customers. Supported by our eCommerce site, this new platform will provide a more integrated experience by offering a single platform for ordering, and processing claims.

- As a result of the new online ordering platform, you will now have the option to self-cancel orders within 30 minutes, you will continue to receive email alerts about your order status, and for convenience store customers, the platform will auto-default to delivery or pick-up for TBS and LCBO supplied product based on your order quantity.

-  We are also making some process changes including inventory reservation at our warehouses to improve fill rates for LCBO supplied products. 

- As directed by the provincial government, LCBO is implementing a new wholesale pricing model based on a formula that adds taxes, mark-ups, and fees to the supplier’s quote. The new pricing model closely aligns with industry standard best practices and will streamline and simplify the current wholesale pricing model.  

Information and resources

- FAQs 

 

You can contact your Account Manager with any questions.