In 2023, the provincial government announced the modernization of the marketplace to create more convenience and choice for consumers. In addition to more retailers selling alcohol, it was announced that LCBO will become the exclusive wholesaler for all retail, bars and restaurants selling alcohol and a new ‘cost-plus’ wholesale pricing would be developed that was consistent for all retailers.
At the same time, LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our business processes, improving our operations for our company and our stakeholders.
Staying updated on Future State Modernization Release R1B
This page provides a weekly update on key known issues related to the launch and update of several LCBO systems on April 1, as part of LCBO’s Future State Modernization.
It includes the status of key known issues and the work underway to resolve them, assuring LCBO Convenience Outlets have the latest information. Transparency is important to us, as is your feedback. If you experience issues, not reflected on this page, please continue to connect directly with your Account Manager.
Ongoing improvements: As of November 6, 2026
Orders and notifications:
• Delivery of dropship orders placed between November 2-5 may be slightly delayed due to a processing issue. We apologize for any inconvenience this may cause. The current status of your order can be found on wholesale.lcbo.com.
• While we have worked to resolve instances of price differences of certain products on wholesale.lcbo.com, please reach out to lco@lcbo.com to report any discrepancies.
• We continue to monitor discrepancies in our online inventory and actual inventory/product availability and are prioritizing this issue for resolution. If you do not receive your full order, please submit a claim within 72 hours when possible.
Delivery fees:
• We fixed an issue that impacted delivery fee refund calculations for submitted claims. This will reduce payment discrepancies between your original order and your submitted claim.
• We fixed an issue that impacted some LCO customers where the full delivery fee amount was being charged from Versapay for orders that were short shipped. If you experienced an issue related to this, please contact your account manager.
Claims reminders:
• You can only submit your claim after you have received an invoice for the order and the order is in “Complete status”.
• If you receive an error message when submitting your claim, please contact your Account Manager. If your claim has been denied, you will receive an automated email from LCBO specifying why your claim was rejected.
• All claims must be submitted through wholesale.lcbo.com. Suppliers are unable to assist you with claims.
• Defaulting all claims to "subject to count" to provide additional flexibility. When signing the BOL, if you are unable to count at the time, please write “Subject to Count” on the BOL. You have 72 hours to ensure that the shipment is correct. If you experience an issue submitting a claim for a shortage, you must email your account manager within 72 hours of delivery. Please note: a full count is required for deliveries of ten (10) cases or less.
