In 2023, the provincial government announced the modernization of the marketplace to create more convenience and choice for consumers. In addition to more retailers selling alcohol, it was announced that LCBO will become the exclusive wholesaler for all retail, bars and restaurants selling alcohol and a new ‘cost-plus’ wholesale pricing would be developed that was consistent for all retailers.
At the same time, LCBO has embarked on a multi-year program called Future State Modernization (FSM) that will strengthen our IT systems, and streamline our business processes, improving our operations for our company and our stakeholders.
Staying updated on Future State Modernization Release R1b
This page provides a weekly update on key known issues related to the launch and update of several LCBO systems on April 1, as part of LCBO’s Future State Modernization.
It includes the status of key known issues and the work underway to resolve them, assuring LCBO Convenience Outlets have the latest information. Transparency is important to us, as is your feedback. If you experience issues, not reflected on this page, please continue to connect directly with your Account Manager.
Ongoing improvements: As of June 19, 2026
Payments:
- Some LCOs are receiving charges for the amount of product ordered and not the amount of product shipped. If you experience this issue, please work with your account manager directly to submit a claim.
Orders and notifications:
- Some orders are taking longer than normal to deliver – we appreciate your patience. To ensure that orders are moving and the status is accurately recorded in our systems, we are re-processing orders. You should be aware that this may mean that you get email notifications for shipping or delivery confirmations for orders that you have already received or for orders that remain outstanding. If you already have received your order, please ignore these notifications.
- Some customers are receiving an error message stating “restricted products” at the cart stage. This issue is being prioritized for resolution by our technical teams and we are aiming to have a solution in place by the end of July. In addition, you will soon be able to see which products are causing the notification so they can be removed from your cart. Please contact lco@lcbo.com or your account manager if this impacts your order.
- There have been some instances of price differences of certain products in wholesale.lcbo.com. For example, in certain instances, bottle deposit fees for select products may be displaying incorrectly, resulting in inaccurate pricing. We have removed affected products from lcbo.com and wholesale.lcbo.com until the issue has been resolved. Affected customers will be contacted directly to process reconciliations.
- We continue to monitor discrepancies in our online inventory and actual inventory/product availability and are prioritizing this issue for resolution.
Claims:
- Some LCBO Convenience customers are experiencing an error message when submitting a claim on wholesale.lcbo.com. As a result, we are extending the 72-hour deadline while we work on fixing this issue.
Claims reminders:
- You can only submit your claim after you have received an invoice for the order and the order is in “Complete status”.
- If you receive an error message when submitting your claim, please contact your Account Manager.
- All claims must be submitted through wholesale.lcbo.com.
- Suppliers are unable to assist you with claims.
- LCOs received payment for outstanding claims. If your claim has been denied, you will now receive an automated email from LCBO specifying why your claim was rejected.
- New: When signing BOL, if you are unable to count at the time, please write “Subject to Count” on BOL. You have 72 hours to ensure that the shipment is correct. If you experience an issue submitting a claim for a shortage, you must email your account manager with 72 hours of delivery.
Invoice:
- Some customers are not receiving invoices from LCBO. This is a data issue that we are working to resolve and will update you as soon as it is solutioned.
- We recognize that your invoices do not include some information including invoice number and company name. We are aiming to have this fixed by the end of July.
